Our clients agree — iModules Software is not just a technology company; it's a community committed to your success. At iModules, we offer a variety of services throughout the client lifecycle to ensure that you have a great experience using our technology to get the best possible results. From a seamless implementation process and training to technical support and special programming, every touch point is focused on building strong relationships with clients. Get to know us, and you'll see that we are so much more than software.
As a new iModules client, you will have a Project Manager to lead you through a five-phased implementation process to launch your Encompass solution. The Project Manager will coordinate work among your team and iModules, help identify core milestones, and ensure they are reached.
iModules provides you with a variety of resources and training opportunities to ensure your staff can use our products successfully. As a part of Implementation, every client participates either in a build session at iModules headquarters or onsite training at the client’s office. In addition, iModules provides live modular training, workshops, how-to documentation, and tutorials online, so you have many ways to become familiar with your solution.
You will be assigned an Account Manager who will serve as your advocate and work with you to understand your business needs, provide strategic thinking, and be instrumental in delivering satisfaction. The Account Management team focuses on long-term development and addresses your goals and marketing strategies, while providing high-level, strategic consulting. Your Account Manager will also work on your behalf to manage projects (add-on services, design, etc.) and assist in providing you with information on product enhancements, new products, and contract assistance upon renewal.
The Application Support team provides customer service to help you with day-to-day technical issues, questions, and other Encompass needs.
Nothing is more important to us than our clients' success. iModules is dedicated to helping you reach your goals and gain greater results. As partners, we work with our clients to help measure progress and develop new strategies and solutions to continually grow and succeed. We understand the challenges in advancement and what it takes to overcome them. Our purpose is to make our clients' lives easier, so you can successfully build connections with the people important to you.