Constituents & Members

The Constituents Module of the Encompass platform helps you manage interactions with members, constituents and prospects of your online community. Using a single unified database, reports and member usage histories, your staff can professionally and efficiently support the members of your community. Coming later this year we plan to release new features including task and life-cycle management to best ensure the success of your campaigns.

Manage Users

Quickly and easily create, edit and manage user privileges for administrative, posting and access to a community and it's content. Administers can freely import and export user information to and from other tools coworkers might be using in your environment. Also create and manage a local chapter or group that is a subset of your overall Online Community.

Personalized Marketing

By having a unified system for both membership details and communication activities you can personalize site content, emails and other online details for each and every client. If one member loves sports and the other the arts, why would they ever receive the exact same capital campaign appeal or event offering? This personal touch increases the response rate of offerings and helps your campaigns be more successful.

Relationship & Contact Management

People love a personal touch and having all of your members' details at your fingertips will help you to achieve the best results. Incorporating features found in higher-end Customer Relationship Managers, Encompass will help you keep all the details up to date while including "off-line" activities, like calling campaigns, in a member's online record.

Online Directories

One of the most popular used member features of our communities are online directories. Want to find an old friend or lost classmate? Directories help find a connection. Our tool allows members to choose how much of their personal information can be searched and provides for member-to-member indirect brokering through your site to protect the identity of both parties and help build traffic back to your community.

Gift Processing

Using our trusted and secure connection with mainstream online bill payment services, you can collect gifts from your members via your website. This vastly simplifies and even helps make micro-contributions by benefactors economical

Campaigns

Design a workflow and automate your online campaigns. Set up a form, include a way for completed gifts above a certain value to automatically notify administrators to offer a personal touch to your next campaign.

Lifecycle Management

Easily monitor and report information about the members of your community. Share this information, along with detailed historical data, with authorized colleagues to professionally service your community's members. Later this year you will also be able to assign and track volunteer and staff members tasks for the utmost in professional campaign management.

Task Tracking

Managing campaigns and websites requires coordination. Our Task Manager gives you the ability to assign and track tasks for the administrators of your online systems which improves the efficiency of your team.

Webforms

Using our flexible Form Manager you can post customized polls, surveys, forms for solutions like Admissions and other data collecting pages for your site and needs. Email notification, confirmation and reporting are included in the tool.